Terms of Use

Last updated: 13 October 2026

These Terms of Use (general terms and conditions, AGB) govern how you can use WorldViews: the web app at app.worldviews.ai and the apps for iOS/iPadOS and Android (together the “platform”). At the end you will find the withdrawal information and the model withdrawal form.

If the language versions differ, the German version prevails.

1. Provider and contract

1.1 Provider. Your contractual partner is WorldViews UG (haftungsbeschränkt), Am Forstgarten 10, 09526 Olbernhau, Germany, represented by its managing director Franz Zedler, Chemnitz Local Court (Amtsgericht Chemnitz) HRB 38457, VAT ID no. DE463738368. E-mail: support@worldviews.ai · Phone: +49 160 5432968.

1.2 Conclusion of contract. The user contract is concluded when you complete the registration and, in doing so, accept these terms and the Community Rules. You can correct input errors at any time before submitting. We store which version you agreed to and when; you will always find the current version on this page. The contract languages are German and English.

1.3 Minimum age. You may use WorldViews only if you are at least 18 years old.

1.4 Countries. We currently offer the platform in Germany, Austria, Switzerland and the USA.

1.5 App stores. If you download the app via the Apple App Store or Google Play, the terms of the respective store additionally apply to obtaining the app and to purchases there. Section 15 contains an addendum for Apple devices.

2. What WorldViews is – and what it is not

2.1 WorldViews helps two people to discuss a contentious or personal topic in a structured way. This includes: choosing or creating topics, inviting a person or being matched with someone via the topic gallery, preparing the talk, being accompanied in the talk by an AI as mediator, recording results, keeping track of your own views (“My Views”) and practising talks with an AI counterpart.

2.2 An AI system is at work in WorldViews (currently Google Gemini). Everything that comes from the AI is labelled. The AI can make mistakes, overlook something or misunderstand something. A fact check, too, can be incomplete or wrong. Do not rely on it alone for important decisions.

2.3 WorldViews is not a mediation procedure within the meaning of the German Mediation Act and does not replace therapy, legal advice, medical advice or a crisis service. In acute danger, call the emergency number (112 in the EU, 911 in the USA).

2.4 What you record as a result are your own arrangements. We do not check them and are not a party to them.

3. Your account

3.1 You need an account. Each person may have only one account. Provide truthful information, keep your login details secret and do not pass your account on to anyone else.

3.2 If we offer joining as a guest, you can take up an invitation without an account of your own. These terms then apply in exactly the same way. A guest access is deleted after 30 days if you do not create an account.

3.3 You can delete your account in the app at any time. Details can be found at worldviews.ai/delete-account.

4. Free and paid use

4.1 Units. What is counted are talks (between two people) and practice talks (with an AI counterpart). A talk counts when you start it: with an invitation, it counts only for the person who invites; whoever is invited takes part free of charge. In the topic gallery it counts for both. A talk that you hold outside the app and prepare and follow up on in the app counts for the person who creates it.

4.2 Free. Every calendar month, 1 talk and 1 practice talk are free. Unused free units expire at the end of the month.

4.3 Talk packs. You can buy individual talks (currently 1 talk or 5 talks). Each purchased talk comes with 1 practice talk. Purchased talks and the associated practice talks do not expire.

4.4 Pro. With the “WorldViews Pro” subscription you can have up to 30 talks and 30 practice talks per calendar month, at most 3 talks and 5 practice talks per day. Pro is available as a monthly and as an annual subscription.

4.5 Founders' price. Anyone who takes out Pro as an annual subscription at the Founders' price by 31 December 2026 keeps this price for as long as the subscription runs without interruption.

4.6 Order. Units are used up in this order: Pro, then the free monthly allowance, then purchased credit. Credit is retained during and after a Pro subscription.

4.7 Credit back. A talk is credited back to you if it ends after a few messages before the mediation has properly begun, if an invitation is not accepted or expires, or if you withdraw a request.

4.8 AI scope per talk. Every talk includes a generous but limited amount of AI mediation. Once it is reached, the mediator brings the talk to a close; you can both still keep writing. The quality of the mediation does not depend on the plan.

4.9 Prices. The prices shown to you before the purchase apply. They include statutory VAT where it is due. The current prices in euros: 1 talk €3.99, 5 talks €12.99, Pro €14.99 per month or €149 per year, Pro at the Founders' price €99 per year. In Switzerland and in the USA, the prices in local currency shown in the store or at the checkout apply.

4.10 Gifted access. Access that we grant free of charge may be limited in time or made subject to conditions by us. We point this out beforehand.

5. Purchase, payment, term and cancellation

5.1 Ways to buy. You can buy in the mobile apps via the Apple App Store or Google Play and in the web app via our checkout on the web.

  • App Store and Google Play: You complete the purchase via the store. The store collects the amount and is your point of contact for payment, withdrawal and refund (Apple Distribution International Ltd. or Google Commerce Limited, respectively). The store's terms apply.
  • Web: You conclude the contract for the service with us. Payment, invoice and taxes are handled by our payment partner Link (Sold through Link, LLC, a company of the Stripe group). Link acts as the merchant towards you, issues the invoice in its own name and collects the amount; with your payment to Link, your payment obligation towards us is fulfilled. Link's terms apply in addition (link.com/terms).

5.2 Process on the web. Before the checkout we show you the product, price, term and these terms. The contract is concluded when you tap the button for placing an order with an obligation to pay at the checkout and the payment is confirmed. You then receive a receipt by e-mail.

5.3 Term of Pro. The monthly subscription runs for one month, the annual subscription for one year. Both renew automatically for the same period until you cancel.

5.4 Cancellation by you. You can cancel at any time.

  • The monthly subscription then ends with the current monthly period.
  • The annual subscription ends, in the first year, when that year expires. If it has already renewed and you took it out on the web, you can cancel at any time with one month's notice; we refund pro rata the price for the time no longer used after that. For subscriptions from the App Store or Google Play, the store's rules apply.

You keep Pro until the end of the term.

5.5 How to cancel.

  • App Store: in the settings of your Apple account under “Subscriptions”.
  • Google Play: in the Play Store app under “Payments & subscriptions”.
  • Web: via “Cancel contracts here” at worldviews.ai/cancel, in the app under Settings → “Manage subscription & purchases” or by e-mail to support@worldviews.ai.

5.6 Price changes. We increase the price of an active subscription only with your agreement. If you do not agree, the subscription expires at the end of the paid period.

5.7 Failed payment. If a renewal cannot be charged, Pro ends with the paid period. Your account, your content and your credit are retained.

5.8 Refunds. For purchases in the App Store or on Google Play, contact the store. For purchases on the web, contact us (support@worldviews.ai) or Link's support. Your statutory rights remain unaffected.

6. Right of withdrawal

As a consumer, you have a statutory right of withdrawal for purchases on the web. The details are set out in the withdrawal information at the end of these terms. You can also declare your withdrawal online: via “Withdraw from contract” at worldviews.ai/withdraw.

For purchases in the App Store or on Google Play, the store is your contractual partner for the purchase. You declare your withdrawal there; both stores offer their own function for this.

7. Your content

7.1 Your content remains yours. You grant us the non-exclusive right, limited to the term of the contract, to store it, to process it technically, to display it to the other person and to have it processed by the AI, to the extent that this is necessary for the functions of the platform. For shared result cards, the right applies for as long as the other person keeps them.

7.2 Neither we nor our AI service provider use your content to train AI models.

7.3 You are responsible for your content. Only post what you are allowed to post, and respect the rights of others, including those of people you write about.

7.4 We may use, without remuneration, ideas and feedback about the platform that you give us.

8. Rules for use

8.1 The Community Rules (worldviews.ai/community-rules) are part of this contract. They describe which behaviour and which content are not allowed.

8.2 In addition, the following is not allowed: reading out or operating the platform by automated means, circumventing protective measures, usage counting or country restrictions, reverse-engineering the software unless the law expressly permits it, running several accounts in order to multiply allowances, or reselling access.

9. Moderation: what we do and how you can contest it

9.1 Measures. If content or behaviour violates the law, these terms or the Community Rules, we may hide content, end a talk, restrict functions, suspend an account temporarily or permanently, or terminate the contract. We choose the mildest measure that effectively ends the violation, and take into account severity, repetition, intent and the consequences for others. In the case of depictions of child sexual abuse and of serious threats, we suspend immediately and permanently.

9.2 Procedures and tools. New messages are automatically checked by an AI-supported safety system. In talks with strangers, it can hide messages containing serious violations from the other person, and it reports them to us. Reports from users and automatic reports are reviewed by a human, as a rule within 24 hours. The decision to suspend an account is always made by a human.

9.3 Statement of reasons. If we hide any of your content, end a talk or suspend your account, we tell you what we did, for what reason, whether automated means were involved and how you can object.

9.4 Complaint. If you do not agree with a decision – as the person affected or as the person reporting – you can lodge a complaint free of charge within six months: by e-mail to support@worldviews.ai. A human reviews the decision again and informs you of the outcome with reasons. You are always free to go to court.

9.5 Misuse of the reporting function. If someone frequently submits manifestly unfounded reports or complaints, we may, after prior warning, handle their reports with lower priority for a reasonable period.

9.6 Fees in the event of suspension. If we suspend your account permanently or terminate for good cause, we refund pro rata any prepaid services purchased on the web for the time after that. For purchases in the App Store or on Google Play, the refund is governed by the store's rules. We reserve any claims arising from the violation.

9.7 Points of contact. Users and authorities can reach us electronically at support@worldviews.ai, in German or English (Art. 11 and 12 of Regulation (EU) 2022/2065). Anyone can report illegal content, in the app or by e-mail; the Community Rules explain how.

10. Availability, updates and changes to the platform

10.1 We strive for trouble-free operation but cannot promise uninterrupted availability. Maintenance, security reasons and events beyond our control may lead to interruptions.

10.2 We provide the updates that are necessary to keep the platform in conformity with the contract, including security updates, and inform you about them. Please install updates promptly. For security reasons, we may exclude very old app versions from use.

10.3 We continue to develop the platform. We make changes that go beyond what is necessary only for a valid reason: to adapt the platform to new technology or a changed legal situation, to increase security, to prevent abuse, because of changed services or prices of our service providers, or to improve functions. This does not result in any additional costs for you, and we inform you in a clear and comprehensible manner. If a change impairs your use more than only insignificantly, we inform you in good time beforehand by e-mail or in the app; you can then end the contract free of charge within 30 days, and we refund pro rata any prepaid fees for the time after that.

11. Warranty

The statutory rights in the event of defects in digital products apply.

12. Liability

12.1 We are liable without limitation for intent and gross negligence, for injury to life, body or health, under the German Product Liability Act and to the extent that we have given a guarantee.

12.2 In the case of slight negligence, we are liable only if we have breached a material contractual obligation, that is, an obligation whose fulfilment makes the contract possible in the first place and on whose observance you may rely. Liability is then limited to the damage that is typically foreseeable for contracts of this kind.

12.3 Otherwise, our liability is excluded. This also applies in favour of our legal representatives and vicarious agents.

12.4 Other users are themselves responsible for their behaviour and their content.

13. Term and termination of the user contract

13.1 The user contract runs for an indefinite period. You can end it at any time by deleting your account. Please cancel an active subscription beforehand where you took it out.

13.2 We can terminate the free user contract with 30 days' notice. We can terminate a subscription by ordinary notice only with effect from the end of the paid period. If we terminate by ordinary notice, we refund unused purchased credit.

13.3 The right to terminate for good cause remains in place for both sides.

14. Changes to these terms

14.1 We may change these terms if the legal situation, case law, our services or the terms of the app stores change or if we need to close a gap. We inform you at least six weeks in advance by e-mail or in the app and show you what is changing.

14.2 Changes that shift the relationship between performance and consideration to your disadvantage take effect only if you expressly agree to them.

14.3 Other changes are deemed accepted if you do not object by the time they take effect. We specifically point out this consequence to you in the notification. If you object, the contract continues under the previous terms; we may then terminate it by ordinary notice.

15. Addendum for Apple devices

If you obtain the app via the Apple App Store, the following applies in addition: These terms exist between you and us, not with Apple. We, not Apple, are responsible for the app and its content. The licence to the app is governed by Apple's standard end-user licence agreement (Standard EULA) with the usage rules of the App Store. Apple is not obliged to provide maintenance or support for the app. Claims relating to defects in the app or to the infringement of third-party rights are to be directed to us. Apple and its subsidiaries are third-party beneficiaries of these terms and can enforce them against you.

16. Final provisions

16.1 German law applies, to the exclusion of the UN Convention on Contracts for the International Sale of Goods. If you are a consumer with your habitual residence in another country, the mandatory protective provisions of that country remain applicable.

16.2 We are neither obliged nor willing to take part in dispute resolution proceedings before a consumer arbitration board.

16.3 If a provision is invalid, the remaining provisions remain valid.

Withdrawal information

The following information applies to consumers who buy from us on the web. It follows the statutory model.

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day of the conclusion of the contract.

To exercise the right of withdrawal, you must inform us (WorldViews UG (haftungsbeschränkt), Am Forstgarten 10, 09526 Olbernhau, Germany, phone: +49 160 5432968, e-mail: support@worldviews.ai) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an e-mail). You may use the attached model withdrawal form, but it is not obligatory. You can also exercise your right of withdrawal online at https://www.worldviews.ai/withdraw. If you use this online function, we will communicate to you without undue delay, on a durable medium (e.g. by e-mail), an acknowledgement of receipt with information on the content of the withdrawal statement and the date and time of its receipt.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal from this contract, in comparison with the full coverage of the contract.

Note on early expiry

The right of withdrawal expires if we have fully performed the service and began performing it only after you had given your express consent to this and confirmed that you know that your right of withdrawal expires once the contract has been fully performed. This applies, for example, to a purchased talk pack whose talks have been fully used up.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

  • To WorldViews UG (haftungsbeschränkt), Am Forstgarten 10, 09526 Olbernhau, Germany, e-mail: support@worldviews.ai:
  • I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)
  • Ordered on (*)/received on (*)
  • Name of consumer(s)
  • Address of consumer(s)
  • Signature of consumer(s) (only if this form is notified on paper)
  • Date

(*) Delete as appropriate.